Shop Policies

Returns / Exchanges
Lifetime of Love Doula Services Inc. will accept returned items within 15 days of the purchase date if accompanied by a valid receipt and the original tags, documentation and packaging. However, ALL Pacha Mama Body Care products are considered FINAL SALE and there are no returns or exchanges.

Customers may request an exchange of merchandise for another available item or request a refund. 
A 10% re-stocking fee will apply to all items returned for a refund.
There are no fees for exchanges if the requested exchange item is in stock.  Should a suitable exchange not be available, a refund will be issued and the 10% re-stocking fee on the original returned item will apply. 

In the case of a refund or exchange, the original shipping cost nor the return shipping cost will be reimbursed. Email: contact@lifetimeoflovedoula.com with subject line “Return” or “Exchange” and add your name, order number to the email body along with the reason for return/exchange. The order number can be found in your initial email receipt. In the event of an exchange, your original purchase will be reimbursed and a new purchase made. Refund will be given once item is received by Lifetime of Love Doula Services Inc.  The customer is responsible for re-packaging the goods to prevent any shipping damage.  Lifetime of Love Doula Services Inc. is not responsible for lost packages by your carrier. Once a returned item has been received by Lifetime of Love Doula Services Inc., the refund or exchange will be processed within 3 business days and confirmation of refund or exchange will be emailed to the customer.  Customers may contact us by email with any questions at contact@lifetimeoflovedoula.com or by phone during regular business hours at 416-826-1806.

Payment
All products remain property of Lifetime of Love Doula Services Inc. until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs are recognized & applied before confirming the purchase. Please note that having a product in your “shopping cart” does not guarantee you a purchase.  In the event a product is sold out, Lifetime of Love Doula Services Inc. has the right to cancel the order and refund the amount paid.  

Card card information is handled over SSL encryption. Lifetime of Love Doula Services Inc. holds the right to take legal action for non payment customers of any kind and report said actions to necessary partners. Please read the terms & conditions for the payment gateway as they are responsible for the transactions made.

SHIPPING 
Canadian Domestic Orders: regional flat rate shipping has been set across the country and will be applied at check out before confirmation of payment.  Residents who are close to Caledon, ON may select pick up.  If you select pick up, you will receive a phone call from a representative of Lifetime of Love Doula Services Inc. to make arrangements for pick up.  All efforts will be made to meet within 2-5 business days.
US & International Orders: Flat rate shipping will be applied to US / International orders.  Local/international charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers expense. Lifetime of Love Doula Services Inc.  is unable to estimate the total amount of taxes or duties that may be due at time of delivery. Orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.
·         Lifetime of Love Doula Service Inc.  is not responsible for lost packages due to mistyped addresses. 
·         Lifetime of Love Doula Services Inc. cannot estimate exact delivery dates or times. 
·         Lifetime of Love Doula Services Inc. does not guarantee shipping times.  Delays can and may occur. 
·         Allow 1-4 weeks for products to be shipped.