Lifetime of Love Doula Services Inc. PRIVACY POLICY

Lifetime of Love Doula Services Inc. (the “Company”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service.  Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites.

For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.lifetimeoflovedoula.com or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.

I. CONSENT

By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.

II. INFORMATION WE COLLECT

We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.

In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you.  We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.  The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.

III. HOW WE USE AND SHARE INFORMATION

Personal Information:

In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company.  For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company.

However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services.  For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.

In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use.

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.

IV. HOW WE PROTECT INFORMATION

We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed.  However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.

V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. 

VI. SHOWIT & WORDPRESS

We use Showit and WordPress. Your information, including Personal Information, may be stored through their servers.  By using the Service, you consent to Showit and WordPress collection, disclosure, storage, and use of your Personal Information in accordance with their privacy policies.   

VII. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

VIII. AGE OF CONSENT

By using the Service, you represent that you are at least 18 years of age.  

IX. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy.

X. MERGER OR ACQUISITION

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used. 

XI. EMAIL COMMUNICATIONS & OPTING OUT

We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email.  Generally, you may not opt-out of these communications, which are not promotional in nature.  Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.  We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.

XII. CONTACT US & WITHDRAWING CONSENT

If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to contact@lifetimeoflovedoula.com.

Last Updated: This Privacy Policy was last updated on June 30, 2020.

Terms & Conditions

TERMS & CONDITIONS
By accessing or purchasing products and services from Lifetime of Love Doula Services Inc. through this Website (www.lifetimeoflovedoula.com), you accept and agree to be bound by and comply with these Terms and Conditions.  If you do not accept these Terms and Conditions, do not use the Website.
The Terms and Conditions are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Website.
The information, material and content provided in the pages of the Website (the “information”) may be changed at any time without notice. We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. Changes may be made to the Terms and Conditions at any time without notice by updating this website document posting.  You agree to review the Terms and Conditions in effect at the time of your purchase.  We also reserve the right to cancel orders at our discretion and/or limit purchase quantities.
Use of the Website—By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.  The materials on this site may not be copied, reproduced, posted, or republished in any way.  They may be downloaded, displayed or printed by the user for non-commercial and lawful personal use only.
Currency—All amounts are in Canadian dollars unless otherwise stated.
External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.  Lifetime of Love Doula Services Inc. does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Website, the content of those sites, the third parties named therein, or their products and services.
Internet E-Mail—Any unprotected E-Mail communication over the Internet is, as with communication via any other medium, not confidential, subject to possible interception or loss, and is also subject to alteration.  We do not encourage anyone to send personal or financial information in E-Mails.  Lifetime of Love Doula Services Inc. is not responsible for and will not be liable to you or any one else for any damages in connection with an E-Mail sent by you to Lifetime of Love Doula Services Inc. or an E-Mail sent by Lifetime of Love Doula Services Inc. to you at your request.
Privacy—  Under no circumstances will any credit card information be retained or shared.  All information requested on the site is used strictly to process and ship your order and to ensure proper customer service through to the delivery of your product.
Warranties—The Website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.  This website should be accessed and used at your own risk. Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be cancelled.
No Endorsements—No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.
Conflict of terms—If there is a conflict or contradiction between the provisions of these website Terms and Conditions and any other relevant Terms and Conditions, policies or notices, the other relevant Terms and Conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability—Any provision of any relevant Terms and Conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant Terms and Conditions, policies and notices shall remain in full force and effect.
Applicable laws—Use of this website shall in all respects be governed by the laws of Ontario, Canada, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in the province of Ontario, and the federal laws of Canada shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Shop Policies

Returns / Exchanges
Lifetime of Love Doula Services Inc. will accept returned items within 15 days of the purchase date if accompanied by a valid receipt and the original tags, documentation and packaging. However, ALL Pacha Mama Body Care products are considered FINAL SALE and there are no returns or exchanges.

Customers may request an exchange of merchandise for another available item or request a refund. 
A 10% re-stocking fee will apply to all items returned for a refund.
There are no fees for exchanges if the requested exchange item is in stock.  Should a suitable exchange not be available, a refund will be issued and the 10% re-stocking fee on the original returned item will apply. 

In the case of a refund or exchange, the original shipping cost nor the return shipping cost will be reimbursed. Email: contact@lifetimeoflovedoula.com with subject line “Return” or “Exchange” and add your name, order number to the email body along with the reason for return/exchange. The order number can be found in your initial email receipt. In the event of an exchange, your original purchase will be reimbursed and a new purchase made. Refund will be given once item is received by Lifetime of Love Doula Services Inc.  The customer is responsible for re-packaging the goods to prevent any shipping damage.  Lifetime of Love Doula Services Inc. is not responsible for lost packages by your carrier. Once a returned item has been received by Lifetime of Love Doula Services Inc., the refund or exchange will be processed within 3 business days and confirmation of refund or exchange will be emailed to the customer.  Customers may contact us by email with any questions at contact@lifetimeoflovedoula.com or by phone during regular business hours at 416-826-1806.

Payment
All products remain property of Lifetime of Love Doula Services Inc. until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs are recognized & applied before confirming the purchase. Please note that having a product in your “shopping cart” does not guarantee you a purchase.  In the event a product is sold out, Lifetime of Love Doula Services Inc. has the right to cancel the order and refund the amount paid.  

Card card information is handled over SSL encryption. Lifetime of Love Doula Services Inc. holds the right to take legal action for non payment customers of any kind and report said actions to necessary partners. Please read the terms & conditions for the payment gateway as they are responsible for the transactions made.
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SHIPPING 
Canadian Domestic Orders: regional flat rate shipping has been set across the country and will be applied at check out before confirmation of payment.  Residents who are close to Caledon, ON may select pick up.  If you select pick up, you will receive a phone call from a representative of Lifetime of Love Doula Services Inc. to make arrangements for pick up.  All efforts will be made to meet within 2-5 business days.
US & International Orders: Flat rate shipping will be applied to US / International orders.  Local/international charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers expense. Lifetime of Love Doula Services Inc.  is unable to estimate the total amount of taxes or duties that may be due at time of delivery. Orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.
·         Lifetime of Love Doula Service Inc.  is not responsible for lost packages due to mistyped addresses. 
·         Lifetime of Love Doula Services Inc. cannot estimate exact delivery dates or times. 
·         Lifetime of Love Doula Services Inc. does not guarantee shipping times.  Delays can and may occur. 
·         Allow 1-4 weeks for products to be shipped.